Rubbish Removal Tooting Privacy Policy
This Privacy Policy explains how Rubbish Removal Tooting collects, uses, stores and shares personal data relating to customers and prospective customers. It applies to all individuals who use, enquire about or are otherwise customers of Rubbish Removal Tooting in the local area, whether contacting us by phone, email, online forms, or in person.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and other relevant data protection laws. This Privacy Policy is intended to give you clear and transparent information about our data processing activities.
Who We Are
Rubbish Removal Tooting is a rubbish removal and waste clearance service operating in the Tooting area and surrounding neighbourhoods. For the purposes of data protection law, Rubbish Removal Tooting is the data controller in relation to the personal data described in this Privacy Policy, meaning we decide how and why your personal data is processed.
Personal Data We Collect
We only collect personal data that is relevant for providing our services, managing our relationship with you, and meeting our legal obligations. The types of personal data we may collect and process include:
Contact details such as your name, address, property access details, telephone number, mobile number and email address.
Service information such as details about your waste removal requirements, the type and quantity of items to be collected, preferred dates and times for collection, and any relevant notes you provide about access or special instructions.
Booking and transaction data such as booking references, quotes, invoices, payment confirmations, and records of services carried out at your property.
Payment data such as partial payment card details or other payment method information processed via our payment providers. We do not store full card details ourselves but may receive confirmation of payments and transaction identifiers from our payment processors.
Communication records such as emails, text messages, call notes, and any complaints, enquiries or feedback you provide, including any information you voluntarily give us during communications.
Technical data such as your IP address, device information, and basic usage data when you visit our website or online booking pages, where applicable, to help us maintain and improve our services.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quote, make a booking, confirm or change a collection, pay for services, or communicate with us by telephone, email, online forms or other channels.
We may also receive personal data indirectly, for example where a third party books a service on your behalf and provides your details, or where we receive limited information from payment processors for verification and accounting purposes.
Lawful Basis For Processing
We will only process your personal data where we have a lawful basis under data protection law. Depending on the circumstances, we rely on the following lawful bases:
Contract: We process your personal data to take steps at your request before entering into a contract, and to perform our contract with you. This includes providing quotes, booking services, carrying out rubbish removal, communicating about service delivery, and handling payments.
Legitimate interests: We process personal data as necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. Our legitimate interests include managing and improving our services, responding to enquiries and complaints, keeping appropriate records, and preventing misuse or fraudulent activity.
Legal obligation: We process certain personal data to comply with legal and regulatory requirements, for example maintaining tax records, accounting documentation, and records related to waste transfer and disposal.
Consent: In limited situations, such as sending certain forms of marketing communications by electronic means where required by law, we may rely on your consent. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in this Privacy Policy or by following any unsubscribe instructions we provide.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide rubbish removal and related services, including assessing your requirements, issuing quotes, arranging and carrying out collections, and confirming completion.
To manage bookings and customer accounts, including scheduling teams, updating your service details, and confirming or rescheduling appointments.
To process payments, issue invoices and receipts, and keep accounting and tax records.
To communicate with you about your enquiries, bookings, payments, feedback or complaints.
To improve our services, including monitoring service quality, training staff, and analysing common issues or trends.
To comply with legal and regulatory obligations, including obligations relating to waste collection, environmental regulations, and financial record keeping.
To protect our business, staff and customers, such as preventing misuse of our services, detecting fraud and managing disputes.
Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
Customer records, booking details and related communications are generally retained for up to six years from the date of the last interaction or the completion of the services, in line with typical limitation periods for legal claims and accounting obligations.
Financial and tax-related records, including invoices and payment confirmations, are retained for the period required under applicable tax and accounting laws.
Where we have relied on your consent for a particular type of processing, we will stop that processing if you withdraw your consent, but we may still retain limited information to record your request and comply with our legal obligations.
Use Of Data Processors
We may use carefully selected third parties to process personal data on our behalf in order to deliver our services efficiently. These third parties act as data processors and only process your personal data in accordance with our instructions.
Examples of processors we may use include:
Payment service providers that process card payments or other electronic payments on our behalf.
IT and software providers that supply booking systems, email services, customer management tools or data storage solutions.
Professional advisers such as accountants, where limited personal data may be processed for accounting and reporting purposes.
We require all data processors to implement appropriate technical and organisational measures to protect your personal data, and we ensure that suitable data processing agreements are in place as required by data protection law.
Sharing Your Personal Data
We will not sell your personal data and we do not share it with third parties for their own independent marketing purposes.
We may share your personal data with:
Our staff and authorised contractors who need the information to carry out rubbish removal and related services at your property.
Service providers and data processors who assist us with bookings, payments, IT systems, communications, waste transfer and disposal, and professional services.
Regulators, law enforcement bodies, tax authorities or other public authorities where we are required to do so by law or where it is necessary to protect our rights or the rights of others.
International Transfers
Our core services are provided within the United Kingdom. Where any of our processors or service providers transfer or store personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms, to protect your personal data.
Your Data Protection Rights
You have a number of rights in relation to the personal data we hold about you, subject to certain conditions and exemptions under data protection law. These rights include:
The right of access: You can request a copy of the personal data we hold about you and information about how we process it.
The right to rectification: You can ask us to correct inaccurate or incomplete personal data.
The right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing.
The right to restriction of processing: You can ask us to restrict the processing of your personal data in certain situations, for example while we are verifying its accuracy or considering an objection you have raised.
The right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it directly to another controller where technically feasible.
The right to object: You can object to processing based on our legitimate interests, including any direct marketing, and we will stop such processing unless we have compelling legitimate grounds to continue or it is needed for legal claims.
The right to withdraw consent: Where we rely on your consent, you can withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.
Exercising Your Rights
If you wish to exercise any of your rights, or if you have any questions or concerns about how we handle your personal data, you can contact us using the contact details provided on our service materials or through the usual communication channels you use to reach Rubbish Removal Tooting. We may need to verify your identity before responding to certain requests to protect your privacy and security.
You also have the right to lodge a complaint with the UK Information Commissioner's Office or another relevant supervisory authority if you believe that your data protection rights have been infringed. We would, however, welcome the opportunity to address your concerns directly before you approach a supervisory authority.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. Any updated version will apply to all Rubbish Removal Tooting customers in our service area from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your privacy.
