Rubbish Removal Tooting Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Tooting provides rubbish removal, waste collection and related services. By making a booking, confirming a quotation or allowing our operatives to start work, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, you should not use our services. You are advised to read this document carefully before placing any order for rubbish removal or collection.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the individual, business or organisation requesting rubbish removal or waste collection services from Rubbish Removal Tooting.
Services means any rubbish removal, waste collection, clearance, loading, transportation, disposal or related services provided by Rubbish Removal Tooting.
Booking means any request for Services that is accepted by us, whether made by telephone, email, online form or in person.
Waste means any rubbish, junk, bulky items, household or commercial waste, garden waste, construction debris or other materials that the Customer asks us to remove, excluding any items we are not legally allowed to carry or that we reasonably refuse to handle.
Site means the property, premises or location where the Waste is to be collected or where the Services are to be carried out.
2. Scope of Services
Rubbish Removal Tooting provides waste collection and rubbish clearance services in Tooting and selected surrounding areas. Services may include domestic rubbish removal, commercial waste collection, office and shop clearances, garden waste removal, and similar activities.
All Services are provided subject to availability, suitable access and compliance with applicable waste regulations. We reserve the right to refuse any job that we consider unsafe, unlawful, impractical or beyond the scope of our usual operations.
3. Booking Process
3.1 You may request a booking by contacting us by telephone, email or through our online enquiry channels. When you do so, you should provide accurate and complete information about the type and volume of Waste, the Site location, access details, parking arrangements and any special requirements.
3.2 Any quotation given before viewing the Waste is an estimate only. The final price will be confirmed by our operative on arrival, once the Waste has been inspected and assessed on Site. If the volume, weight or nature of the Waste differs from your description, the price may be adjusted accordingly.
3.3 A booking is not confirmed until we have accepted it and provided a provisional collection time or time slot. We may decline a booking at our discretion, for example if the Site is outside our usual service area or the job is not compatible with our vehicle schedules.
3.4 We will use reasonable efforts to attend within the agreed time slot, but all times are approximate and not guaranteed. We may experience delays due to traffic, weather, operational issues or other factors beyond our reasonable control. In such cases, we will attempt to inform you and arrange a revised time.
4. Access, Parking and Site Conditions
4.1 You are responsible for providing safe, reasonable and lawful access to the Site and to the Waste that we are collecting. This includes ensuring that entrances, stairways, corridors, lifts and external paths are clear and suitable for the movement of Waste by our operatives.
4.2 You must ensure that adequate parking or stopping space is available for our vehicle, as close as reasonably possible to the Site. Any parking charges, permits or penalties incurred due to lack of parking arrangements or restrictions near the Site may be added to your final invoice.
4.3 We reserve the right to refuse to carry out all or part of the Services if the Site is unsafe, if access is significantly more difficult than described, or if conditions are likely to cause damage to our vehicle, equipment or personnel. In such circumstances, a call-out or attendance charge may still be payable.
5. Waste Types and Regulations
5.1 We operate in accordance with UK waste legislation and environmental regulations. All Waste is carried and disposed of at licensed facilities where required. We handle general household rubbish, bulky items and many forms of commercial waste, subject to applicable rules.
5.2 We do not collect or transport certain prohibited or hazardous materials. These may include, but are not limited to, asbestos, medical or clinical waste, large quantities of chemicals, solvents, oils, gas bottles, certain electrical or electronic items requiring specialist treatment, and any substances classified as hazardous under applicable laws.
5.3 If hazardous or prohibited items are discovered among the Waste on arrival or during loading, we may refuse to remove those items or may refuse the job altogether. You may be charged for our time and attendance, and for any costs or losses incurred as a result of dealing with such materials.
5.4 You confirm that you are the owner of the Waste or that you have full authority from the owner to authorise its removal. Once the Waste has been loaded onto our vehicle and payment is received or agreed, ownership of the Waste transfers to us and you shall have no further claim to it.
6. Pricing and Payment
6.1 Our charges are generally based on the volume and type of Waste, the labour required, access conditions and any additional services requested. Prices may be quoted as a fixed fee or as a scale depending on the amount of Waste we remove.
6.2 All prices are stated in pounds sterling. Wherever applicable, VAT or other taxes will be applied in accordance with current legislation.
6.3 Unless otherwise agreed in writing, payment is due in full immediately upon completion of the Services at the Site. We may accept cash, card payments or other methods that we notify to you at the time of booking.
6.4 For business Customers, we may at our discretion agree to issue an invoice with a specified payment term. Where credit terms are granted, payment is due on or before the date shown on the invoice. If payment is not received by the due date, we reserve the right to charge interest on overdue amounts and to recover any reasonable costs of collection.
6.5 We may require full or partial payment in advance for certain jobs, larger clearances, or for bookings at peak times. If advance payment is requested and not received, we are under no obligation to attend or carry out the Services.
7. Cancellations and Amendments
7.1 You may cancel or amend your booking by contacting us as soon as possible. For standard bookings, no cancellation fee will usually apply if you give at least 24 hours notice before the scheduled time.
7.2 We reserve the right to apply a cancellation charge if you cancel with less than 24 hours notice, if our crew attends the Site and is unable to gain access, or if you refuse the Services without good reason when the price is consistent with the estimate provided.
7.3 If we have taken an advance payment and you cancel in accordance with the above, we will refund you any amount paid, less any applicable cancellation or administration charges. Refunds will be processed using the same payment method, within a reasonable time.
7.4 We may cancel or reschedule a booking if we are unable to provide the Services due to circumstances beyond our control, including but not limited to extreme weather, vehicle breakdown, staff illness, accidents, or legal restrictions. In such cases, our liability will be limited to refunding any advance payment made for the affected booking.
8. Customer Obligations
8.1 You agree to:
Provide accurate information about the Waste and the Site when making your booking.
Ensure that the Waste is accessible, identifiable and not mixed with items you do not wish to dispose of.
Secure any valuable, fragile or personal possessions that you want to keep, so they are not accidentally removed.
8.2 If our operatives are requested to remove items and you or your representative are present at the Site, you are responsible for supervising and indicating which items should be taken. We cannot accept liability for the removal of items taken in good faith under your direction.
9. Limitation of Liability
9.1 We will exercise reasonable care and skill in providing the Services. However, to the fullest extent permitted by law, we shall not be liable for any indirect, consequential or economic loss arising from or in connection with our Services, including loss of profit, loss of business, or loss of data.
9.2 Our total liability for any claim arising out of or in relation to the Services shall not exceed the total amount paid by you for the specific job from which the claim arises, except where such limitation is not permitted by law.
9.3 We will not be liable for any damage to property where such damage results from pre-existing defects, structural weaknesses, poor construction, hidden wiring or pipework, or unsafe conditions at the Site. This includes damage caused by the movement of heavy or bulky items through confined or awkward spaces where you have requested us to proceed.
9.4 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.
10. Insurance
10.1 We maintain public liability insurance and other relevant cover appropriate to a waste collection and rubbish removal business operating in the UK. Details of our insurance can be provided on request.
10.2 You are responsible for arranging any additional insurance that you consider necessary in relation to the clearance of your property, including cover for high-value items or specific risks not ordinarily covered by our policies.
11. Complaints and Disputes
11.1 If you are dissatisfied with any aspect of our Services, you should notify us as soon as possible, providing your name, contact details, the date of the job and a clear description of the issue.
11.2 We will investigate complaints in a fair and timely manner and will aim to respond within a reasonable period. Where appropriate, we may offer a remedy such as rectification of the problem, a partial refund or a goodwill gesture, at our discretion.
11.3 If a dispute cannot be resolved directly between us, both parties agree to consider mediation or other alternative dispute resolution methods before commencing court proceedings, where this is practical and proportionate.
12. Data Protection and Privacy
12.1 We collect and process personal information that you provide in connection with your booking, such as your name, contact details, Site address and payment information.
12.2 Your personal data will be used for the purposes of managing your booking, providing the Services, processing payments, handling queries and improving our operations. We will handle your information in accordance with applicable data protection laws in the UK.
12.3 We may retain records of your bookings and communications for a reasonable period, as required for accounting, legal and operational purposes.
13. Amendments to these Terms and Conditions
13.1 We may update or revise these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated to you.
13.2 The Terms and Conditions applicable to your booking are those in force at the time you confirm the booking, unless a change is required by law or regulation, in which case it may apply to existing bookings as well.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our rubbish removal and waste collection services.
By booking Services with Rubbish Removal Tooting, you confirm that you have read, understood and agree to these Terms and Conditions.
